Refund policy

Returns & Refund Policy — Salice Fashion Co.

In line with UK consumer rights regulations, if you're not completely satisfied with your purchase, you may return item(s) to us in their original condition within 14 days of receipt.

Return Eligibility Criteria

  • Timeframe: Returns must be requested within 14 days of receipt.
  • Tags: The original swing tag must remain securely attached — do not remove it if you intend to return the item.
  • Condition: Items must be unworn, unwashed, and free from any signs of use.
  • Odour-free: Items must carry no smell of perfume, deodorant, smoke, or other scent.
  • Packaging: All original packaging must be included and intact.
  • Hygiene items: Swimwear (and other hygiene-sensitive items) cannot be returned.

We reserve the right to refuse any return that doesn't meet these criteria.

Your Options

  • Exchange — for a different size, colour, or item in stock (processed same day on approval).
  • Store credit / gift voucher — issued on approval.
  • Refund — full refund excluding original delivery charge, issued within 14 days of receipt of the returned item, minus a £5 restocking fee.

Sale, Last Sizes, or clearance items are non-refundable and eligible for exchange or store credit only.

Promotional/discount event items (e.g. Black Friday) are eligible for exchange or credit note only, unless faulty. Items bought with a general promo code (e.g. 5% off first order) remain eligible for a full refund.

Bundle/multi-buy discounts: if you return part of an order that used a bundle discount, your refund will be recalculated at the correct price for the item(s) kept.

Multiple exchanges: if an order has already been exchanged once, any further request on that order is limited to store credit or exchange only.

Items purchased using a previous credit note cannot themselves be returned.

How to Return an Item

  1. Submit your request via our Returns Portal and wait for approval before sending anything back.
  2. Read the approval email carefully and follow its instructions.
  3. Repack the item in its original packaging with tags attached, including your order packing slip (or a note with your name and order number if it's been lost).
  4. Send it back using Royal Mail Tracked — we cannot accept liability for items sent by any other courier, and no refund/exchange/credit will be given if a non-tracked return is lost in transit.
  5. Once received and inspected (allow up to 5 business days), we'll confirm your refund, exchange, or credit by email.

Return postage is the customer's responsibility.